Customer Care & Public Relations

Duration: 2 (Two) Days

  • Course Background  :    
    • Laying a foundation for future business and revenue for your company by providing a superior service to ensure customers enjoy a friendly environment.
    • Providing value for money through deliverance of a superior service which is full of delightfulness.
    • Being your company’s arm/tool that is used to monitor the service delivery to ensure their conformity with world class standards.
    • Examining new approaches and elements which are key to customer
    • retention and enhancement of customer relationship management

  •  Course Content :  
    • Customer care concepts
    • Principles of customer care
    • Effective communication
    • Assertiveness
    • Public relations
    • Exploring customer needs and expectations
    • Handling complaints and difficult situations
    • Solving customers’ problems
    • Grooming and deportment

  • Who should attend :  
    • Managers, Supervisors, Frontline service representatives, and anyone who wants to have an understanding of customer loyalty in organisations

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