Customer Care & Public Relations

Duration: 2 (Two) Days

• Course Background  :    
  • Laying a foundation for future business and revenue for your company by providing a superior service to ensure customers enjoy a friendly environment.
  • Providing value for money through deliverance of a superior service which is full of delightfulness.
  • Being your company’s arm/tool that is used to monitor the service delivery to ensure their conformity with world class standards.
  • Examining new approaches and elements which are key to customer
  • retention and enhancement of customer relationship management

•  Course Content :  
  • Customer care concepts
  • Principles of customer care
  • Effective communication
  • Assertiveness
  • Public relations
  • Exploring customer needs and expectations
  • Handling complaints and difficult situations
  • Solving customers’ problems
  • Grooming and deportment

• Who should attend :  
  • Managers, Supervisors, Frontline service representatives, and anyone who wants to have an understanding of customer loyalty in organisations