Customer Care and Public Relations

The course targets front line staff., service departments personnel and managers in charge of customer relationships. Topics covered include: concepts and principles of customer care, exploring the needs and expectations of customers.  Internal customer service, handling difficult situations, effective communication, telephone skills, assertiveness, grooming and deportment & public relations.

2 thoughts on “Customer Care and Public Relations

  • September 10, 2021 at 4:10 pm
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    May you kindly share full cost and program detail of the Customer Care and Public Relations course
    ,and fee structure

    Reply

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